My family and I have been invested in the private property market for more than 20 years. A property transaction is a big ticket item and there is always a temptation by agents to take the easy way out by rushing through and/or pushing through a deal through high pressure tactics. Elaine patiently listened to my requirements and shared with me the current market situation through facts and figures. She walked through with me the figures that would apply to me in a potential sale. There was no "hard selling" but just explaining through data and possible scenarios particular to my situation. She respected my decisions and concerns. It enabled me to understand my financial standing pertaining to my real estate portfolio. For my rental property, she handled the entire process professionally, to ensure a smooth and favourable outcome. You will enjoy working with her due to her steady, calm disposition and competent explanations.
I am happy to provide my warm recommendation for Elaine Tan. A background: since relocating to Singapore I have been investing in residential properties, mostly in central and western regions. During this period I was assisted by several agents, and while most have good values and good intentions, they usually lack patience and time. Time and attention are fundamental to handle investments and rentals, as well as to cater seller/buyer and tenant/landlord relationships. Its quite simple really, but hardly found with most agents I worked with, until I met Elaine. Since we met, and within a short period of time, Elaine was able to find the right solution to each property. After securing a tenant, Elaine was supportive, organised and independent, ensuring a pleasant and smooth interaction between all parties. I found Elaine to be reliable, always available, fast to react, factual and punctual, sincerely representing me and putting herself in my shoes. Elaine should be considered by any independent investor as a preferred agent, without hesitation.
We are very satisfied with the excellent job that Elaine had rendered us. She had put in so much effort and gave us detailed amount of research data every time we had questions. We have been looking for a property for years and would change wishes along the way but Elaine has been very accommodating and had gone way beyond in finding a home that suits us. We are ever thankful for her work and very satisfied with the home that we've found. She is definitely highly recommended!
If you have any real estate need, you will probably want to have someone who is tenacious, indefatigable and a persevering agent representing you and Elaine fits this description and is exactly the sort of agent you can rely on. She originally came highly recommended by my sister, and true enough, she was very professional and attentive to detail and very easy to work with. She stayed the course through a very trying and frustrating leasing process in a tough market condition and finally managed to help us rent out our property. Elaine is also candid and honest with her clients and I can highly recommend her to anyone seeking a truly professional realtor.
First of all, my sister, brother-in-law and I would like to thank you for your assistance, patience, hard work, persistence in following up with the sellers' agent to close the deal for my new and first home in Singapore. You are definitely God-sent at the right time when I was looking for a place to purchase. I still remember the first time I contacted you after my sister's friends highly recommended you, I could tell from your prompt response and the questions which you posted to me to find out more about my criterias and requirements in finding a home, that you are very professional and definitely impressive. In my heart, I was thinking 'Wow, she's professional and efficient!'. Since this is my first home in Singapore, Elaine, you have provided me with many insights into what to look out, guidance on the processes (in which I've asked you to repeat so many times) and you would patiently repeat them to me. You definitely have the best interests of your clients in mind. There are times when I asked you for your personal views on the various properties which we've viewed, you will go all the way to provide me with analysis, data, comparisons, pros and cons of the various properties, which definitely differentiates you from others in your profession. At the time when I've finally made up my mind on the property to buy, you would suggest that we walk to the MRTand bus stops to have an idea on the walking distance and that I'm comfortable with the distance. To be honest, I was quite reluctant to do so because I was feeling lazy at that time. You insisted that I should do so because I'm buying a home and I should make the right decision. And we did walk to the MRT and bus stops! And while walking, I got to know more about the surroundings and it definitely helps to reaffirm my decision on the purchase. You are definitely a gem and sincere in making sure that I find the right place! I know that to you it's not just about closing the deal. Thank you! As I recollect when you asked me to re-consider between two properties, one which is a new development with much lower price than another which is older due to its location. I was quite amazed why you asked as I thought most realtors wiould have encouraged me to settle with the one with higher price and would do a hard sell on it. You even asked me what I like about the two properties which made me do a comparison. As a newbie in purchasing a new home, I would have made a rash decision. From the bottom of my heart, thank you Elaine for looking after my interests. Last but not least, thank you for all your hard work, efficiency, responsibility in making sure that I get the best deal and first home in Singapore!
I am satisfied that Elaine and her team have put in a lot of efforts to help me rent out my office properties recently. She stands out clearly above other agents in being able to lease out my two office properties despite a weakened market environment when the other agents were still struggling along and giving excuses for non-performance. Elaine's methods and efforts are noteworthy. She does not simply wait for walk-ins. Rather, she will try to reach out as widely as possible and pull in customers, by investing a lot of her time and money. These include placing countless advertisements in CATS print advertisements as well as in all the major online resources, promotion by SMS, leaflet drops, and her willingness to co-broke and work with other agents to facilitate rental. I can tell that when she takes on an assignment, she takes it very seriously and whole-heartedly put in her and her team best efforts to fulfill her obligations. Enquiries and leads were responded and followed through promptly. During negotiations with potential tenants, she worked non-stop, even late into the night. Although I liaised with her directly most of the times, I know that she has a team of good supporting colleagues and backup arrangements who supported her in viewings, collection of documents and cheques, printing, etc., so that enquiries and closing opportunities are not delayed and lost even if she is pre-occupied with other tasks. Negotiations were also professionally carried out. She understands tenancy contracts and their variations well, including the unique risks and concerns affecting each party and does not resort to pushy techniques to close deals, and respecting both parties decision to walk away if parties cannot come to a mutual understanding. What I like most about my experience with Elaine is that I know I am not dealing with a "black box" like an answering machine. She is real, contactable, patient, friendly and always respond promptly to any concerns and queries. She found time to regularly update me on the market situation and on the progress of the leasing efforts. These feedback helped me to manage my expectations and she provided those extra services that is lacking in so many other agents. Elaine is a truly an expert and professional in her work. She is not just my agent, but also my good friend. I will not hesitate to recommend her to anyone who is in need of and appreciates good professional real estate services.
Elaine is the best agent I worked with so far. She is very proactive and updates me on her listings, property price movements and all. I appreciate her for being honest and sincere in her interaction with me. If things are not favourable to me, she will discuss and we will go through the options. In no way do I feel her interactions were forcing me to decide (be it buying or selling). Seriously, with such big ticket item, one can sometimes be indecisive, hesitant and even lost. While she can’t make the decision for me, it was good to be able to communicate honestly with her. I got Elaine to sell my property in a time when market is soft and she doesn’t influence me to quickly sell or take the offer when it happens. On the contrary, she will explain with data, current demand for viewing, competitor estates up for sale (which are all factual information) for me to decide. This is also balanced with her ensuring that I do not drag on my feet – hence losing the opportunity. I will always remember my interactions with her when I was house hunting. I recall being clear to her that I wanted a place near where I was previously staying. She politely asked me if I will like to consider alternatives. She had explained that given the soft market, some areas were now on a good pricing and it may be worthwhile considering. Keeping an open mind, I am so grateful that I managed to find a new place which was really great. If she had kept to just my requirements, I will be still happy, but not as happy with my current choice. For this, I really thank her, as I am now happily living in a home that I didn’t expect myself to be staying in. Having said that, for every successful and great partnership, it always takes 2 hands to clap. While Elaine has been very good in her job, many a times, it also rest on the client (ie us) to cooperate and be clear. A top notch sales agent cannot work wonders if the buyer/seller is not communicating their needs well and just expects the agent to deliver results
Pek Wee Leng
Elaine Tan has absolutely changed my previously less than favorable perception of property agents, having heard many negative experiences of my friends and acquaintances in the process of their selling and buying properties. Elaine is the most conscientious and effective property agent I have ever known. She has great initiative and went the extra mile in doing up an appealing presentation to market my property in the best light. I am totally impressed by her enduring patience, sincerity, honesty and dedication to her work which are rare and precious attributes in a highly competitive industry. Elaine is also extremely considerate and thoughtful. She took great care to ensure that my property was not dirtied in any way by viewers. Her knowledge in the property market is up-to-date and she is able to give realistic and very good advice. I felt assured that she would secure the best deal for me and which she amazingly did beyond my expectations despite the sluggish property market. Elaine is, without any doubt, a top-notch agent. I would not hesitate to recommend her to anyone who wants to sleep well at night, knowing that their properties are in her trusted and capable hands and most importantly, assured that she would deliver the best results in her clients' interests. For those looking to purchase their dream home, with Elaine's zeal and dedication, I have no doubt she will also be able to help you find your dream home and at the best price for you.
When we decided to put up our house for sale in early December 2011, we approached an acquaintance who painted us a very bleak picture of the property market. He was not the least bit confident of selling our property at the price we had in mind. It was then that we decided to have a chat with Elaine who had previously sold a property in our estate. From the moment we had a chat to the time we sold our house, Elaine had been very encouraging and positive. She was very willing to try marketing our house at the price we wanted. Throughout the whole process, she constantly kept us updated on the enquiries and views of the prospective buyers. We are very pleased with Elaine’s quality of service and how she conducts herself with professionalism. We truly appreciate her efficiency and her many years of experience really helped to sell our property within a week! Our verdict at the end of the day is: We should have gone to Elaine in the first place.
Seah and Audrey Yeoh